Privacy Policy

Forrx.ai (“Forrx,” “we,” “us”) provides AI-powered phone answering and order-taking services to restaurants. This policy explains what information we collect when you call a restaurant that uses Forrx.ai, how we use it, and the choices you have.

• Phone number. The number you are calling from, used to identify you as a returning customer and to send order updates.
• Name and order details. The name you give for the order, the items you order, and any special instructions.
• Call recordings and transcripts. Calls are recorded and transcribed to confirm order accuracy, resolve disputes, and improve service quality. You are notified of recording at the start of every call.
• Order history. Past orders placed at a given restaurant, so we can offer your usual order on future calls.

We do not collect payment card information over the phone. Payment is handled by the restaurant directly or through a secure payment link.

When you place an order by phone, you may receive text messages from the restaurant through Forrx.ai. These are transactional messages about your order only.

• Message types: order confirmation with items and total, quoted pickup time, order-ready notification, and order-problem notices.
• Message frequency: messages are sent only in response to an order you place. Typically 2–3 messages per order.
• Cost: Message and data rates may apply. Forrx.ai does not charge you for these messages.
• Opt out: reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts. Opting out does not cancel your order.
• Help: reply HELP for assistance, or contact us at support@forrx.ai.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability.

We use the information above to take and fulfill your order, send you order updates, recognize you on future calls, resolve disputes about what was ordered, and improve the accuracy and quality of our service. We do not use your information for advertising, and we do not sell it.

We share information only as follows:

• With the restaurant you called, so they can prepare and hand off your order.
• With service providers who operate our infrastructure — telephony, AI model processing, hosting, and messaging — under contracts that limit their use of the data to providing those services.
• When required by law, or to establish or defend legal claims.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Order records and message logs are retained while the restaurant remains a customer and for a reasonable period afterward to resolve disputes and meet legal obligations. Call recordings and transcripts are retained for a limited period for quality and dispute resolution, then deleted. You may request deletion of your information at any time.

You may reply STOP to opt out of text messages, request a copy of the information we hold about you, or request that we delete it. Contact support@forrx.ai. If you prefer not to be recorded or handled by an automated assistant, you may ask to be transferred to a person at any point during the call.

Our service is not directed to children under 13, and we do not knowingly collect information from them.

We will update this policy as our service changes and will revise the date above. Questions: support@forrx.ai.